Privacy Statement

What we do with your information:
RainbowLories.com will not rent, sell, or share any of your personal information that you provide us through our website, e-mail, or postal mail.  We will only use your information to send updates about your order.  We purge all credit card information after one month in order to provide an extra level of security to our customers.   

How we Protect your information:
RainbowLories.com uses SSL (Secure Socket Layer) encryption when transmitting sensitive information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. The information you provide will be stored securely on our servers.

Terms & Conditions

Shipping Policy

Shipping Costs:
If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering in your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing information until we give you a shipping quote.

Shipping Options:
We currently offer Standard shipping, which will be sent out either UPS, FedEx or USPS and may take up to 6 business days after shipping in order for you to receive the package.  We do not accept PO Box addresses at this time.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged shipment.  In this case, please not damage when signing for shipment.   Please hold onto all of the packaging and contact us immediately.  Please make sure that you do not discard part of the package.  Carefully describe the condition of the packaging material and the ordered items.  A representative of the shipping company may pick up the package from your location in order to inspect the damage.  Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible. 

Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses the package, is not available for several days for delivery, or if the address entered is either incorrect or incomplete.  In this case, the customer will be responsible for all shipping charges.  If the customer chooses not to have the item reshipped, they will be subject to a 15% restocking fee before they are credited back for the items.  Once the order is shipped, it may not be refused due to delays in shipping or order processing.

Defective Items:
We do our best to inspect every item shipped from our facility.   If an item is defective, please save all packaging and notify us immediately.   We will do our best to work with you and the manufacturer regarding a replacement.    

Return Policy

Product Returns:
Before you return a product to us, you must first contact us at info@rainbowlories.com to receive a Returned Merchandise Authorization (RMA) number which must be written clearly on the outside of the box that your order is returned in. Please make sure to contact us before you ship anything back. Returns without an RMA number will be charged a 15% restocking fee in addition to the actual shipping cost incurred by RainbowLories.com.com at the time of initial shipment.

**Note – All returns for non-defective items mayl be charged a 15% restocking fee

In order for us to authorize the return, it must meet the following requirements:

• All products must be in their original packaging material.
• All of the original parts, accessories, instruction manuals, paperwork, etc. is in the packaging.
• Returns must be requested within the first 30 days after the date of purchase.

All non-defective returns must be in new, resalable condition with all manuals, instructions, enclosures and blank warranty cards intact. A 15% restocking fee mayl be charged for all non-defective returns and a larger restocking may be charged if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, manual or pertinent parts/paperwork missing, etc.). Customers are responsible for all shipping charges on non-defective returns. This is analogous to paying for gas to drive a product back to the store you bought it from. Packages that are shipped to us "COD" or "Postage Due" will be refused.

Shipping instructions:
Ship back any returns with plenty of packaging material to prevent damage during shipping. You may want to make sure that the package is insured as we will not be responsible for any packages that are damaged in transit. Please make sure to write your RMA number clearly on the outside of the box your order is returned in.

Delivery problems:
In rare instances there may be a problem with delivery. Most of the time this is because the package was delivered to a side entrance instead of the main entrance and the customer is unable to locate the package. If you believe the package was not delivered to your address or have any other similar problems, please contact us within 5 days of when the package was supposed to arrive. Any longer delays may seriously hinder our investigation.

Other Considerations
We try our best to provide you with as much information about our products as possible. However, you should be aware that the pictures shown may not be exact. Prices, products, availability and offers are subject to change without notice. RainbowLories.com is not responsible for graphical display or typographical errors.

Your business is very important to us.   We will do everything possible to see that your experience with RainbowLories.com is a pleasant and enjoyable experience.   We thank you for your order.